PRIVACY POLICY

The Couture Haus is a luxury residential and commercial interior design studio based in Raleigh, North Carolina, serving clients across North Carolina, nationally, and internationally.

Couture Haus Interior Design

1320 Caistor Ln, Raleigh, NC 27614

Phone: (919) 426-8851

Email: info@thecouturehaus.com

For the purposes of this policy, we, us, and our refer to Couture Haus Interior Design. You and your refer to the person visiting our website or contacting us.

Information you give us

We collect information you choose to share, including when you complete a contact form, request a consultation, subscribe to updates, email or call the studio, or become a client. This may include:

• Name
• Email address
• Phone number
• Project address or property location
• Project details such as scope, timeline, budget range, and style preferences
• Photos, floor plans, inspiration images, or documents you send us
• Any other information you include in a message to us

Information collected automatically

When you visit our website, certain information is collected automatically by our servers and by analytics tools. This may include:

• IP address and general location, such as city and region
• Browser type, device type, and operating system
• Pages viewed, time spent on each page, and links clicked
• The website or search term that referred you to us
• Date and time of your visit

Information from other sources

If you interact with us through social media platforms such as Instagram, Pinterest, Houzz, or LinkedIn, we may receive information those platforms make available, subject to their own privacy settings and policies. We may also receive contact information from a referral partner, a trade professional, or a builder involved in your project.

We do not knowingly collect sensitive personal information such as Social Security numbers, government identification numbers, or health information through this website. Please do not send that information through our contact forms.

Payment information

We do not process payments through this website. If you become a client, invoicing and payment are handled through a separate billing system or financial institution. Any card or bank details you provide are processed by that provider and are not stored on our website.

We use the information we collect to:

• Respond to your inquiry and schedule consultations
• Prepare proposals, estimates, and design agreements
• Deliver design services and communicate about your project
• Coordinate with vendors, contractors, trades, and suppliers as needed for your project
• Send updates, newsletters, or marketing messages if you have asked to receive them
• Improve our website, services, and client experience
• Understand which pages and content are most useful to visitors
• Maintain records, resolve disputes, and enforce our agreements
• Comply with legal and tax obligations

If you provide your phone number, you may receive calls or text messages from us about your inquiry, your consultation, or your active project. Message and data rates may apply. Message frequency varies.

You can opt out of text messages at any time by replying STOP. Reply HELP for assistance.

Mobile phone numbers collected for SMS purposes will not be shared with third parties or affiliates for their own marketing or promotional purposes. Text messaging originator opt in data and consent are never shared with any third party except for the service providers that help us deliver those messages on our behalf.

Our website uses cookies and similar technologies such as pixels and tags. Cookies are small files stored on your device that help the site function and help us understand how visitors use it.

We use them to:

• Keep the site working properly and remember basic preferences
• Measure traffic and page performance through analytics tools
• Understand how visitors arrive at our site
• Support advertising and remarketing, which may show our content to you on other platforms

Most browsers let you refuse or delete cookies through their settings. Blocking cookies may affect how parts of the site behave. Your browser may also offer a Do Not Track setting. Our site does not currently respond to Do Not Track signals in a uniform way, since no common standard has been adopted.

We do not sell your personal information. We do not rent or trade your contact details.

We share information only in these situations:

Service providers. We work with companies that help us operate, such as website hosting, email and marketing platforms, customer relationship management systems, analytics providers, scheduling tools, and phone or text messaging services. They may access your information only to perform work for us and are expected to keep it confidential.

Project partners. With your knowledge, we may share project relevant details with contractors, architects, builders, installers, workrooms, showrooms, and vendors so your project can move forward.

Legal reasons. We may disclose information if required by law, subpoena, court order, or government request, or when we believe disclosure is necessary to protect our rights, our safety, or the safety of others, or to investigate fraud.

Business transfers. If our business is sold, merged, or reorganized, client and contact information may transfer as part of that transaction. We will take reasonable steps to make sure it stays protected.

Interior design work is visual, and our portfolio is central to our business. If you become a client, our design agreement will address photography of completed work. We do not publish a client name or street address alongside project photos without permission. If you would like a project kept private, tell us and we will honor that.

Our website may link to other sites, including vendor pages, publications, and our social media profiles. We do not control those sites and are not responsible for their content or their privacy practices. Review the privacy policy of any site you visit.

We keep personal information for as long as needed to serve the purpose it was collected for, to maintain project and business records, and to meet legal, accounting, and tax requirements. Inquiries that do not become projects are generally kept for a limited period and then removed or archived. You may ask us to delete your information sooner, subject to any records we are required to keep.

We use reasonable administrative, technical, and physical safeguards to protect the information we hold, including secure hosting, access controls, and encrypted connections where appropriate. No website or method of transmission is completely secure, so we cannot guarantee absolute security. Please use care when sending sensitive details by email or web form.

You may:

• Ask what personal information we hold about you
• Ask us to correct information that is inaccurate
• Ask us to delete your information, subject to records we must retain
• Unsubscribe from marketing emails using the link in any message
• Reply STOP to opt out of text messages
• Adjust cookie settings in your browser

Depending on where you live, you may have additional rights under laws such as the California Consumer Privacy Act or the General Data Protection Regulation. We honor verified requests from residents of those jurisdictions. We will not discriminate against you for exercising a privacy right.

To make a request, email info@thecouturehaus.com or call (919) 426-8851. We may need to verify your identity before we act on a request.

Our website and services are intended for adults. We do not knowingly collect personal information from anyone under 13. If you believe a child has provided information to us, contact us and we will delete it.

Our studio and our service providers are based in the United States. If you contact us from another country, your information will be transferred to and processed in the United States, where privacy laws may differ from those in your location.

We may update this Privacy Policy from time to time. When we do, we will revise the Last Updated date at the top of this page. Material changes will be posted here. Continued use of the site after an update means you accept the revised policy.

Questions about this Privacy Policy or about how we handle your information:

Couture Haus Interior Design

1320 Caistor Ln

Raleigh, NC 27614

Phone: (919) 426-8851

Email: info@thecouturehaus.com

Website: https://thecouturehaus.com